Trouble Downloading/Placing Your Order?
If you are having trouble downloading or placing your order, please review the following and determine if they can help:
1. I receive a 'Connection lost with server' or 'Connection with server was reset' error when trying to download my purchased products.
1. I receive a 'Connection lost with server' or 'Connection with server was reset' error when trying to download my purchased products.
- This error indicates that the connection between your web browser and our server has been lost. This is usually a result of you Internet Service Provider (ISP) dropping your connection. However, it could result from a timeout on our server.
- Solution: We suggest you try downloading your product and if you receive this error, sign out and then sign back into your account and try downloading the product again. If this fails to solve your issue -- after trying it three times -- please contact us, tell us the exact error message and we will endeavor to create an alternate download option for you immediately.
- It is possible that the particular web browser needs to be set to 'Use SSL 3.0' in the relevant options menu. In Internet Explorer, go to Tools > Internet Options > Advanced Tab and check the box 'Use SSL 3.0'.
- Port 443 (the SSL port for secure order processing) may be blocked by your ISP or company's firewall. In order to correct this, you must open up port 443 (for both inbound and outbound traffic) on theuser's firewall. Contact your technical support person to ask if this might be the case.
View Shopping Cart
Recover Cart
