DMAIC
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Account Withdrawal Accuracy Project Example
Health insurance administrator DMAIC project improves billing process
Before this Six Sigma project, the billing process for ASO accounts entailed multiple reconciliation checkpoints across the organization and included many manual workflows. This continuously resulted in incorrect administrative fee withdrawals ...
Accounts Payable Revenue Generation Project Example
Fortune 500 Company DMAIC project saves $800K
A Fortune 500 company pays invoices to more than 70,000 vendors worldwide. The scope of this project, however, represents 28 "prompt-paid" vendors, who invoice over $100 million annually. Each of these 28 prompt-paid vendors offers a two-percen...
Cost Analysis Requirements Document Project Example
DMAIC project: army and department of defense use CARD
In the U.S. Army, the cost analysis requirements document (CARD) is needed for every Acquisition Category I (ACAT I) program as it passes through the milestone decision review process. For an ACAT I program, the CARD can comprise up to 52 document...
Customer Correspondence Project Example
ScottishPower Energy Retail DMAIC project reduces incidents 90%
ScottishPower (SP) Energy Retail processes 550,000 customer email and letter correspondence items annually using a computer-based scan and workflow system. Of this total, 2.3 percent are categorized as complaints, and a small percentage of these a...
Customer Identity Verification Project Example
TD Bank Financial Group Six Sigma DMAIC Improves Customer Experience
The credit card division of TD Bank Financial Group receives more than 3.7 million customer calls per year. Research showed that customers were experiencing a high level of dissatisfaction when phoning the call center due to the lengthy and co...
DMAIC Best-Sellers Project Examples
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Electric Load Forecasting Project Example
Energy producer DMAIC project to reduce load forecasting errors
Historically, as an independent load balancing authority, Dominion was responsible for supplying its electric load obligation with its own power generation and purchased energy. If forecasts of customer demand were too low, additional generators c...
Improving Aircraft Engine Disassembly Project Example
Aircraft engine DMAIC project improves TAT
An aircraft engine servicing business’ turnaround time for engine repair and overhaul was taking much longer than customers expected. Customers expected the turnaround to be 45 days, but instead it averaged 62, varying between 50 and 73 days. This...
Improving Member Loyalty at Vytra Health Plans Project Example
HIP Health Plan DMAIC project improves member loyalty
Vytra Health Plans, a subsidiary of HIP Health Plan of New York, is a health insurance company based in Long Island, New York. At the time of the project, Vytra, a $400 million company, had approximately 500 employees, 200,000 members and a networ...
Medical Parts Delivery Project Example
Global Medical Equipment Company DMAIC project improves delivery
Performance in delivering parts for medical equipment is critical to customers. When sophisticated medical equipment – such as a CT scanner, X-ray machine or MRI system – is inoperative due to an unavailable part, the hospitals we support are unab...
Membership Renewal Rate Project Example
Increase monthly revenue by increasing the membership renewal rate
This project, based on the experience of a small business, sought to increase monthly revenue by increasing the membership renewal rate. As a result of improvements, the non-renewal rate dropped from 60 percent to 41 percent. With additional plann...
Non-billed Inside Wire Dispatches Project Example
AT&T Six Sigma DMAIC project reduces non-billed technician dispatches
With revenues from inside wire dispatches (a common type of service call for AT&T technicians) down and nonbilled inside wire dispatches at excessive levels, AT&T’s Southeast region decided to find a sustainable, long-term solution that would offe...
Package Delivery Optimization Project Example
Eliminate late delivery in North America, save $1.2 million annually
The Package Delivery Optimization Six Sigma project focused on eliminating late deliveries of packages in North America. Late package delivery was causing us to pay out more than $1.6 million in late fees and penalties – a direct impact to our bot...
Processing of Damaged Inventory Project Example
EMC Six Sigma DMAIC project reduces inventory levels and holding time
EMC Corp. provides products, services and solutions for information management and storage. As a global corporation with a complex supply chain, EMC has specific processes for managing and optimizing its inventory holdings. Damaged inventory, ...
Reducing Help Desk Turnaround Time Project Example
Microchip manufacturer DMAIC project improves worker productivity
A microchip manufacturing company found that the
slow response time to computer-related problems was
resulting in nearly three-quarters of a million dollars
annually in lost worker productivity and overtime
expenses.
For employe...
Submarine Material Receipt Inspection Project Example
Electric boat Six Sigma DMAIC project reduces inspection
Electric Boat Corp. - a General Dynamics Corp. company - designs, builds, delivers and supports nuclear submarines for the U.S. Navy. The company's supply chain process matches design requirements and schedule demands with inventory holdings, or u...
Underutilization of Airport Kiosks Project Example
JetStream Airways DMAIC project improves use, saves $2.8M
JetStream Airways is an established airline company that prides itself on quality of service, on-time arrivals and fair fares. When JetStream installed new self-service check-in kiosks at several airports, the company did not see the reduction ...
Wave Solder Process Improvement Project Example
Printed Circuit Board DMAIC project reduces solder defects 92%
In today’s high-tech world, almost any household gadget has some basic electronics circuitry built into it – refrigerator, coffee maker, oven, toothbrush, vacuum cleaner, toaster or alarm system. In this case study, a Six Sigma team improves a ma...
Website Response Time Project Example
Financial Services Company DMAIC project for online account management
When FS Inc. implemented a client online account management system (OAMS), the primary drivers were: to remain competitive, to provide clients the ability to access their accounts online, and to reduce the need for additional client services suppo...
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