The "Final Tollgate" features a Six Sigma project as it would be presented to a panel of company executives at the final project review. The objectives of such a presentation are to communicate significant results of the project and share highlights of how results were achieved. The slides are the Black Belt's visual presentation and the accompanying text is the verbal presentation. It is assumed that the audience has a basic understanding of Six Sigma.
Each year, more than 4,500 patients receive inpatient surgeries at Providence Saint Joseph Medical Center (PSJMC). Approximately 1,000 of these patients meet the criteria established by the Surgical Care Improvement Project (SCIP) guidelines to...
JetStream Airways is an established airline company that prides itself on quality of service, on-time arrivals and fair fares. When JetStream installed new self-service check-in kiosks at several airports, the company did not see the reduction ...
In today’s high-tech world, almost any household gadget has some basic electronics circuitry built into it – refrigerator, coffee maker, oven, toothbrush, vacuum cleaner, toaster or alarm system. In this case study, a Six Sigma team improves a ma...
When FS Inc. implemented a client online account management system (OAMS), the primary drivers were: to remain competitive, to provide clients the ability to access their accounts online, and to reduce the need for additional client services suppo...
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