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The OSSS Process Management course is designed in two phases comprised of:
- 352 Powerpoint slides
- Instructor notes
- Slide explanations
- 14 supporting templates
The OSSS Process Management course demonstrates how to identify and select key business processes and how to fully characterize, improve and manage them. It can be used for self-study and/or training your organization. This course has been designed to build your knowledge and capability to improve the performance of processes and subsequently the performance of your business.
By taking this course you will have a well rounded and firm grasp of many of the tools of these methodologies. Further you will be able to apply these tools to a process you are part of as both a learning experience and a chance to improve the way your work gets done.
The Process Management course breaks down how to manage business processes so that they are effective, efficient and adaptable. Through the use of various tools, methodologies, management approaches and technologies you will learn that process management is the collection and orchestration of these efforts in order to assure improvement and success.
Specifically, the learning road map includes:
Introduction and Overview
Process Management Intro
Six Sigma Intro
Basic Probability and Stats
Cost of Poor Quality (COPQ)
DEFINE:
Selecting a Key Process
Project Definition Steps
Problem Statements
Objective Statements
Tracking Progress
MEASURE:
The Leverage Funnel
Process Mapping
Tools for Finding Potential X’s
Process Capability
Measurement Systems Analysis
ANALYZE: Graphical Analyses
Process Simulation Exercise
Student Work Assignment
FMEA
IMPROVE: Work Assignment Review
Fundamentals of Experimentation
Lean Principles
Value Stream Analysis
CONTROL: Poka Yoke Concepts
Control Plans
SPC Approaches
Implementing Solutions
Process Management System
Conclusions
To view a small sample of this course, please click Training Demo.
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