Please contact us if you don't see your question answered here.

Q: How long will it take to receive my purchase?
A: All of our products are conveniently offered in electronic format. Your purchase will be available for immediate download from your "My Account" page upon receipt of payment.

Q: Is it safe to pay by credit card?
A: It is completely safe to pay by credit card. We use 256-bit SSL (secure socket layer) protection, which is comparable to online bank account access. Please see http://store.isixsigma.com/marketplace/256-Bit-Security for more details.

Q: How do I make an online purchase?
A: We offer a quick and easy purchase process. Once you find a product you’d like to purchase, add it to your cart by clicking “add to shopping cart.” If there are multiple items to purchase, click “continue shopping.” Otherwise, click "proceed to checkout." Enter your email address under the appropriate category (returning customer or new user) and Click proceed. This will take you to the "confirmation" page. Next, you'll reach another page titled "checkout". This is your payment options page. It will automatically list the "pay with credit card" (the default setting) as your payment method. If you prefer an alternate payment, then select another option from the drop-down box. Click "proceed" and enter your billing information. At the bottom of the page, view the terms and conditions, click the box and "place your order." Your order is now complete! Once the payment is successfully made, a window will appear with your download link.

Q: I'm trying to install my purchased product. My computer says "Error 1303. The installer has insufficient privileges to access this directory." Why can I not install the purchased product?
A: Some of the publications we sell require installation on your computer, and are downloaded in an executable format (*.exe). The 1303 error message is notifying the user that the right to install software on your computer is not permitted. Software installation permissions are set by Information Technology (IT) departments to prevent users from installing software. Please contact your IT department or computer system administrator to ask for information on how you can install your purchased product. To learn more, visit http://support.microsoft.com/kb/228658.

Q: I receive a 'Connection lost with server' or 'Connection with server was reset' error when trying to download my purchased products. What do I do?
A: This error indicates that the connection between your web browser and our server has been lost. This is usually a result of your Internet Service Provider (ISP) dropping your connection. However, it could result from a timeout on our server. If you receive this error, please sign out and then sign back into your account, then try downloading the product again. If after trying this three times, it does not resolve, please contact us, tell us the exact error message and we will create an alternate download option for you immediately.

Q: I ordered the wrong product and I already paid for it. What can I do?
A: Simply fill out our "Return Certification" within 15 days of your purchase and we’ll promptly refund your money. Your refund should appear on your credit card two to three business days from receipt of your completed form. We accept return certificates via fax or mail.

Fax: 206-339-1869
Mail: iSixSigma Marketplace Returns
321 High School Rd NE
STE D3 #281
Bainbridge Island, WA 98110

Q: What payment options do you accept?
A: We accept the following payment types:

• Direct payment via the following credit cards: Visa, MasterCard and American Express
• Purchase Order
• Check (made payable in U.S. funds on a U.S. bank account
• PayPal (Please select the Purchase Order option when checking out, then make payment via PayPal to paypal(@)isixsigma.com)
• Electronic transfer via wire (Please select the Purchase Order option when checking out. When we invoice you, wire instructions will be provided.)

Q: How do I pay by PO (purchase order), check, PayPal or wire transfer?
A: Place your order by adding the products you would like to purchase to your shopping cart, then proceed to checkout. After you have entered your email address (if a new customer) or email address and password (if a returning customer), you can select the "Payment Method" of "Pay by purchase order, check or other offline method." Complete the purchase process and complete your order. To obtain a copy of your invoice or learn more about other payment options, please visit the account page and click on "Invoice". You are responsible for sending in a copy of the PO- please make sure to note the Order Number on it.

Q: How can I print a copy of my invoice for a paid order?
A: Simply sign into your account, and when viewing the "My Account" page (see below graphic) click the "Invoice" link next to the order of interest. This will allow you to print a copy of the invoice for reimbursement and record-keeping purposes.

Q: I would like to share a product with others in my organization. May I do this?
A: Most products are "for personal use only" which means that it includes one license. However, some allow "company use" and others are considered "open source." Unfortunately, iSixSigma cannot provide legal advice or interpretation of legal documents produced by a Supplier. Please see graphic below for information on where to find licensing information related to a given product:

You can also purchase additional copies for multiple people. Contact iSixSigma with your bulk licensing request.