Cost of Poor Quality Reference Guide

Understand the concept of COPQ and the various approaches to its calculation



This 13-page reference guide focuses on understanding the concept of Cost of Poor Quality and the various approaches to its calculation.

COPQ is a symptom measured in loss-of-profit (financial quantification) that results from errors (defects) and other inefficiencies in our processes. Validation of the success of your Lean Six Sigma project will be obtained through the proper definition, calculation and acceptance of your reduction in COPQ.

COPQ topics covered in the reference guide include:

The essence of COPQ
COPQ sources and their typical impact
COPQ Iceberg
COPQ and the hidden operation
COPQ and the Lean
Hard and soft savings
Capital investment requirements
Lost revenue/market opportunities
COPQ savings examples

To view a sample page of this reference guide, please click Sample.

Additional information





Publishing Date

April 2008


Open Source Six Sigma


Open Source Six Sigma

File Size (MB)


Minimum Software & Version

Adobe Acrobat Reader


Individual Use Only


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