The SIPOC is often presented at the outset of process improvement efforts such as Kaizen events or during the “define” phase of the DMAIC process. It has three typical uses depending on the audience:
- To give people who are unfamiliar with a process a high-level overview
- To reacquaint people whose familiarity with a process has faded or become out-of-date due to process changes
To help people in defining a new process
The SIPOC Workbook Package is a Word template, with sample and 10 page user guide in both 97-2003 and/or 2007 versions to assist you in leading users to document current (“as-is”) processes in order to support development and improvement. This structured approach and instructional guide will help you lead them in a voyage of discovery and frequently provides an eye-opening experience, even to long-time users, in the “inner workings and hidden mechanisms” of their processes.